Cancellation Policy
Your appointment time is held for you every week. The full session fee is charged for missed appointments with the opportunity to reschedule.
Communication
For scheduling matters, please contact by phone, text, or email. Clinical concerns are best discussed in session. If you are in crisis, please call 911 or go to the Emergency Room.
California Clients & Telehealth
Your Location
Teva Johnstone is licensed to practice psychotherapy in the state of California. Due to licensing laws, we exclusively work with clients who are physically present in California at the time of our session. This policy includes existing clients who may be traveling or who move out of state to attend college.
Telehealth Requirements
Telehealth is available via Zoom for clients throughout California. Hybrid options are available as clinically appropriate.
For Telehealth sessions you will need reliable internet connection, privacy, and to be free from distractions. Additional Telehealth policies will be provided in the onboarding process.
Good Faith Estimate
Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a ‘Good Faith Estimate’ of expected charges. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.